Do you deliver on Sundays?

Yes, we do deliver on Sundays. 

What time will my order be delivered?

Our deliveries usually range between 9AM-6PM to Residential addresses and 9AM-4PM for Business deliveries.

Can you deliver at a specific time?

We cannot fully guarantee specific delivery times but always do our best to accommodate all delivery requests!

Can you accommodate same day delivery?

In most cases, yes! Order online by 12 p.m. Eastern Standard Time Monday to Friday for same day delivery to most cities across GTA or by 10 a.m. on weekends. For delivery to some locations, during busy holiday seasons, or for some very special, rare and exotic floral gifts as well as fruit & gourmet items, same day delivery may not be possible.

What if no one is home?

To ensure our standard of quality is maintained, the driver will usually bring the flowers back to the store for safe storage until they can reattempt delivery. In some situations, it may be left at the door or with a neighbor. In all cases, a door tag or phone message will be left to inform the recipient. If you have instructions and anticipate that the recipient may not be home, please let us know how you'd like us to handle it in the Order Comment field on the checkout page.

Can you leave the delivery at the door?

Yes, you can certainly request that in the Comment field when placing your order as we always do our very best to honor requests made in the Order Comment field on the checkout page. However, in most situations, it is ultimately the delivery driver’s discretion as in certain scenarios it may be unsafe to leave the delivery at the door. These can include poor weather conditions, very hot or freezing temperatures, or the possibility of theft or damage to the product. In these cases the driver may attempt to leave the arrangement with a neighbor or they may leave a door tag or phone message to arrange for another, more convenient, delivery time with the recipient.

How do I cancel my order?

We are sorry to hear that you wish to cancel your order! Cancellation requests can be made by contacting us via phone. We recommend contacting as soon as you can to see if cancellation or alternate accommodations for your order are achievable. We try to be as flexible as possible and are more than happy to work with you to ensure a successful delivery. Each order we fulfil is individually hand designed with care and personally delivered directly to the recipient. With reasonable notice, we can accommodate order cancellations immediately upon request. Please note that in some cases, cancellations may not be possible. These may include situations where we receive short notice or if the order has already been dispatched and delivered or is en route.

What payment options do you accept?

We accept Visa and MasterCard.

Do you charge tax?

Due to Canadian law, taxes are required for all orders sent within Canada.

How do I get a copy of my receipt?

Once your order is successfully submitted online, you will immediately receive a receipt (with order number) in your email.

How do I place my order?

Once your selection is made, your order can be placed directly online via our website using our easy to  use checkout process, or you can call us at 800-665-2720 to place your order over the phone with a human. We look forward to helping you with your order!

What information should I have ready before ordering?

Before ordering, you'll need to have the recipient name, a complete address and phone number ready for where you're sending your order to. It is also strongly encouraged to decide beforehand what you'd like to write on the card message. Last but not least, we also require the billing information linked to the payment method you will be providing.

I made a mistake in my order! Can you help me?

For sure! We'd be happy to help you with that! Please have your order number ready and let us know as soon as you notice the error so we can fix it before your order is made. 800-665-2720 

Will the delivered arrangement look exactly the same as the picture online?

Sometimes it's necessary to substitute flowers due to variations in supply across the country. We strive to retain the value and the integrity of every single arrangement ordered online at Carisma Florists paying particular attention to the colour scheme and premium flower components. Our catalogue items are each hand designed by a professional designer, as they aren't manufactured on an assembly line, there may be variations in the delivered product.